When the Hammerson Group asked Big Footfall® to design, produce, install and manage Christmas grottos across some of their flagship centres we couldn’t wait. From giant gingerbread houses, to icy palaces to Santa’s Toy House the projects demanded some special skill sets. How to manage queues effectively, look after special needs and wheelchair guests, sorting out the ‘must have’ gifts for discerning kids and of course to keep Santa happy at all times.